Returns & Refunds Policy

Last Updated: September 2026

At AUREN, we want you to shop with confidence. If you receive a product that is damaged, defective, incorrect, or does not meet the applicable return conditions, you may be eligible for a return, replacement, or refund as described in this policy.

Please read the following terms carefully before requesting a return or refund.

1. Return Eligibility

Products purchased from AUREN may be eligible for return or replacement if:

  • The product is received damaged or defective.
  • The wrong product has been delivered.
  • The product received is different from the product ordered.
  • The product is missing essential parts or accessories.
  • The product does not function as described, subject to applicable warranty and manufacturer terms.
  • The product qualifies for return under the specific return conditions displayed on its product page.

The return eligibility period may vary depending on the product category and seller. The applicable return period shown on the product page or order details will apply.

2. Return Period

Customers must raise a return or replacement request within the applicable return period mentioned on the product page or order details.

Once the applicable return period has expired, a return request may not be accepted unless required under applicable law or covered by a manufacturer’s warranty.

For certain electronics and appliances, the available resolution may be replacement, repair, or warranty service instead of a refund, depending on the product and the reason for the request.

3. Products That May Not Be Eligible for Return

Certain products may not be eligible for return due to their nature, hygiene considerations, activation requirements, or manufacturer policies.

These may include:

  • Opened or activated software or digital products
  • Downloadable or digital products
  • Certain personal-use accessories
  • Products damaged due to misuse or improper handling
  • Products with missing accessories, manuals, tags, serial numbers, or packaging
  • Products that have been modified, repaired, or tampered with by the customer
  • Products damaged after delivery due to accidental or intentional damage
  • Products specifically marked as Non-Returnable on the product page

The exact return eligibility will be communicated on the relevant product page.

4. Condition of the Product

To be eligible for a return, the product should generally be:

  • Unused or in acceptable condition as applicable to the reason for return
  • Returned with the original packaging
  • Returned with all accessories, manuals, cables, adapters, tags, and other included items
  • Accompanied by the original invoice or proof of purchase where required
  • Free from customer-caused damage, alterations, or unauthorized repairs

For electronics, the product’s serial number or IMEI number, where applicable, may be checked against the order details.

5. Open-Box & Damaged Product Delivery

For high-value electronics and appliances, customers are advised to carefully inspect the package and product at the time of delivery where an open-box or inspection delivery option is provided.

If the product or package appears damaged, tampered with, or incomplete, please report the issue as soon as possible through AUREN customer support.

We may request photographs, videos, packaging details, serial numbers, or other information to verify the issue.

6. How to Request a Return

To request a return or replacement:

Step 1: Log in to your AUREN account.

Step 2: Go to My Orders and select the relevant order.

Step 3: Select Return / Replacement where the option is available.

Step 4: Choose the reason for the request and provide the required details.

Step 5: Upload photographs or videos if requested.

Step 6: Submit the request and wait for confirmation.

If you purchased a product without creating an account, you may contact AUREN customer support with your order details to request assistance.

7. Verification & Quality Check

Once a return request is submitted, AUREN or the relevant seller may review the request and conduct a quality check.

The returned product may be inspected to verify:

  • Product condition
  • Damage or defect
  • Serial number or IMEI
  • Accessories and components
  • Original packaging
  • Reason stated in the return request

A return, replacement, or refund will be processed after the request is approved, subject to the applicable terms.

8. Replacement

Where a product is eligible for replacement, AUREN may provide a replacement product subject to availability.

If the same product is unavailable, AUREN may provide another applicable resolution, which may include a refund, depending on the circumstances and applicable policy.

Replacement availability may vary by product, seller, location, and stock.

9. Refunds

If your refund request is approved, the refund will generally be processed after the returned product has been received and the applicable verification has been completed.

Refunds may be issued to the original payment method or through another permitted method, depending on the payment method used for the order.

The time taken for the amount to reflect in your account may vary depending on your bank, card issuer, payment gateway, or other financial institution.

10. Refund for Cancelled Orders

If an order is cancelled before shipment or otherwise qualifies for a refund, AUREN will initiate the applicable refund after processing the cancellation.

For prepaid orders, the refund will generally be sent to the original payment method.

For Cash on Delivery orders, applicable refund arrangements may require additional customer information.

11. Shipping Charges

Where a return or replacement is approved because the product was defective, damaged, incorrect, or otherwise qualifies under AUREN’s return policy, applicable return shipping costs will generally be handled by AUREN or the relevant seller.

Where a return is requested for reasons not covered by the applicable return policy, shipping or other applicable charges may apply.

12. Cancellation Policy

You may request cancellation of an order before it has been shipped, subject to the applicable order status and cancellation conditions.

Once an order has been shipped, cancellation may no longer be possible. In such cases, you may need to follow the applicable return or delivery refusal process.

Certain products may have specific cancellation restrictions.

13. Manufacturer Warranty

Many electronics and appliances sold through AUREN may include a manufacturer’s warranty.

Where a product is covered by a manufacturer’s warranty, issues arising after the applicable return period may need to be handled directly through the manufacturer’s authorized service center or warranty process.

Warranty coverage, duration, exclusions, and service conditions are determined by the respective manufacturer.

AUREN may assist customers in understanding the applicable process where possible.

14. Return Rejection

A return or replacement request may be rejected if:

  • The product does not match the item originally delivered.
  • The product shows signs of misuse or accidental damage.
  • Required accessories or components are missing.
  • The serial number or IMEI does not match the order.
  • The product has been tampered with or repaired by an unauthorized person.
  • The request was submitted after the applicable return period.
  • The product is marked as non-returnable.
  • The issue does not qualify under the applicable return, replacement, or warranty terms.

If a return is rejected after inspection, the product may be sent back to the customer.

15. Missing Items or Accessories

If any accessory, component, or item included with your order is missing, please contact AUREN customer support as soon as possible after delivery.

Depending on the situation, we may arrange for the missing item to be provided or offer another appropriate resolution.

16. Exchange Policy

AUREN may offer replacement or exchange options for eligible products depending on product availability and applicable return conditions.

Exchange availability is not guaranteed for every product or order.

17. Return Pickup

For eligible returns, AUREN or its logistics partners may arrange a pickup from the delivery address.

Pickup availability depends on the product, location, logistics coverage, and applicable return conditions.

Customers are responsible for ensuring that the product is properly packed and ready for pickup where required.

18. Contact Us

If you have questions about a return, replacement, cancellation, or refund, please contact our customer support team.

AUREN
Email: aurenstore@gmail.com
Phone: +91 8000880008
Customer Support: aurensupport@gmail.com