Privacy Policy

Last Updated: September 2026

At AUREN, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, or use any of our services.

By accessing or using the AUREN website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you shop with AUREN, we may collect information that you provide directly to us, including your name, email address, mobile number, billing and delivery address, account details, order information, and other information required to provide our services.

We may also collect information about your product preferences, shopping activity, customer support interactions, reviews, and other information you choose to provide while using our website.

2. Information We Collect Automatically

When you visit AUREN, certain information may be collected automatically. This may include your IP address, browser type, device information, operating system, pages visited, products viewed, and general website usage information.

We use this information to understand how customers use our website, improve performance, maintain security, and provide a better shopping experience.

3. How We Use Your Information

We may use your information to:

  • Process and deliver your orders
  • Confirm purchases and payments
  • Provide order tracking and delivery updates
  • Manage your AUREN account
  • Process returns, refunds, cancellations, and replacements
  • Respond to customer support requests
  • Improve our website and services
  • Provide a personalized shopping experience
  • Send important order and service-related notifications
  • Send offers, promotions, and product updates where permitted
  • Detect and prevent fraud or unauthorized activity
  • Comply with applicable laws and regulations

4. Order & Delivery Information

To process and deliver your order, AUREN may need to share relevant information with trusted payment processors, delivery partners, logistics providers, and other service providers involved in fulfilling your purchase.

This information may include your name, phone number, delivery address, order details, and other information necessary to complete your order.

5. Payment Information

AUREN may use secure third-party payment gateways to process online payments.

Your payment may be processed through banks, card networks, UPI providers, payment gateways, or other authorized payment service providers. Payment providers may process your information according to their own privacy policies and security practices.

AUREN does not intentionally store complete debit card, credit card, or banking credentials on its own servers.

6. Cookies

AUREN may use cookies and similar technologies to improve your experience on our website.

Cookies may help us:

  • Remember your preferences
  • Keep products in your shopping cart
  • Maintain account sessions
  • Understand website usage
  • Improve website performance
  • Provide relevant content and offers
  • Analyze website traffic

You can manage or disable cookies through your browser settings. Some website features may not work properly if certain cookies are disabled.

7. Sharing Your Information

AUREN does not sell or rent your personal information for monetary purposes.

We may share necessary information with trusted service providers that help us operate our business, including payment processors, delivery partners, hosting providers, customer support services, analytics providers, security services, and marketing platforms.

We may also disclose information when required by law, legal proceedings, government authorities, or to protect the rights, safety, and security of AUREN, our customers, or others.

8. Marketing & Promotional Communications

With your permission or where permitted by applicable law, AUREN may send you information about new products, special offers, discounts, seasonal sales, product launches, and other promotions.

You can unsubscribe from promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us.

You may continue to receive essential communications related to your orders, account, payments, delivery, returns, or other services.

9. Data Security

AUREN takes reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

Although we take appropriate steps to protect your information, no method of transmitting or storing information online can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, complete transactions, maintain business records, resolve disputes, prevent fraud, and meet applicable legal, tax, accounting, or regulatory requirements.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

11. Your Privacy Choices

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information held by AUREN.

You may also choose to unsubscribe from promotional communications or withdraw consent where applicable.

For privacy-related requests, please contact us using the details provided below.

12. Children’s Privacy

AUREN is intended for general audiences and is not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

13. Third-Party Services & Links

Our website may contain links to third-party websites, payment services, applications, social media platforms, or other external services.

AUREN is not responsible for the privacy practices, content, or security of third-party services. We recommend reviewing the privacy policies of those services before providing them with your personal information.

14. Changes to This Privacy Policy

AUREN may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable laws.

Any updated version will be published on this page with a revised Last Updated date. We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how AUREN handles your information, please contact us.

AUREN
Email: aurenstore@gmail.com
Phone: +91 8000880008